We’re Here to Guide Your Digital Transformation
From installation to optimization, SEDNA’s team will support you every step of the way.
See for yourself how our Customer Success team helped a leading enterprise switch from traditional email and reduce message volume by over 90%.
“SEDNA’s one-mailbox, one-team concept has strengthened the communication and collaboration of our teams across the board. It has simplified our company email set-up and reduced the impact on our servers, leading to faster performance all round. Big tick from us.”
— MONIQUE COSTANTINO, Commercial Manager, Monson Agencies Australia
We’re dedicated to helping you and your team get the most from SEDNA.
Discover Your Specific Needs
We’ll conduct a series of a discovery sessions and workflow analysis with our Solutions Consultant to understand your team’s current process. By establishing an organization overview, we can map shared mailboxes and teams to SEDNA. From there, we’ll craft a plan on how to migrate workflows like the use of folders, and establish categories, tag definitions, and reference formats to make the transition as smooth as possible.
Get You Set Up
We’ll work with your IT team to configure the DNS, integrate with third-party systems and enable Single Sign-On. Further customization can also be done to add email templates, content snippets, and signatures. You’ll be able to manage passwords, user roles, and permissions through the admin panel. Before going live, we’ll conduct user acceptance testing along with process simulation and validation to ensure everything is working exactly as it should.
Migrate Your Email Data
We make sure the data migration process minimizes any downtime and delivers accuracy upon transfer of historical email content and addresses. We have years of experience working with enterprise IT experts to safely transfer millions of historical emails.
Provide Team Training and Education
We’ll provide training and education to help your team learn how to get the most out of SEDNA. Through a combination of in-person guidance and web-based resources, we provide a customized program of information and leadership for your teams to learn about and effectively use SEDNA.
Support When You Need It
In the event you need support, we’re here to provide it. Whether you’re seeking advice or troubleshooting technical issues, SEDNA offers ongoing support through our Customer Success Managers, web-based Help Center, and international support teams based in Vancouver, London, and Singapore.
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