Case Study

Fast, Accessible Email Saves Nova Marine Operators and Charterers 1 Hour A Day


Responsible for 100+ vessels and thousands of voyages every year, Nova Marine Carriers prides itself on providing efficient service to clients around the globe. But their email couldn’t keep pace with the speed of their business, creating unnecessary risk and frustration.

The challenge

Nova Marine operators were constantly slowed down by their email platform.

Messages were difficult to access on-the-go, hidden behind complex systems. Finding information was painfully slow — looking for a specific document among millions of messages risked stalling the system entirely. And email volume was only increasing. The cost of not acting was too big to ignore.

The solution

Switching to SEDNA gave operators and charterers immediate access to their messages on-the-go, thanks to SSO and a connected mobile app.

Searching for specific emails and documents within millions of messages no longer risked stopping work in its tracks. In fact, SEDNA search was so fast that charterers and operators started saving more than 1 hour each day on email.

And internal email decreased, now that Nova Marine had new collaboration tools for sharing context, as well as an integration for their existing VMS that automatically assigned incoming messages.

The results

By reducing the complexity of their email platform, as well as the amount of downtime slow email was causing, Nova Marine returned more than an hour of time each day to employees. And more time for employees created more time for satisfying client needs.

Want to get back 1 hour a day?

Download the full case study to learn how it all worked.