Industry
Transportation, Logistics, Supply Chain & Storage
Solutions
Operations
About the client
Viterra is a fully integrated agriculture network that connects producers to consumers to supply sustainable, traceable and quality-controlled agricultural products.

How Viterra Cut 95% of Emails and Boosted Chartering Speed

In the maritime industry, communication bottlenecks often lead to inefficiencies, compromising both profitability and operational precision. Viterra, a global leader in agricultural chartering, encountered this very challenge: an overwhelming flood of emails disrupted workflows and delayed critical decision-making. By adopting Stream, Viterra transformed its operations, reducing email volume by 95% and creating leaner, more collaborative workflows that enhanced profitability and strategic agility.

"Our email system was at the max of its capacity. We were storing and processing so many messages - dragging and dropping an email from the inbox to the designated folder was taking huge amounts of time."
Berend Luger
Viterra Chartering
Before Sedna
After Sedna
Operators manually filed 1,300 emails per day, diverting focus from critical tasks
Email volume reduced by 95%, allowing operators to focus on high-value tasks
Excessive email volume caused delays and increased risk of overlooked information
Manual email filing eliminated by 99%, enabling faster and more accurate operations

The Challenge: Time-Draining Email Management at Scale

Manual Email Filing Slowed Down Chartering Operations

Before using Stream by Sedna, Viterra's Chartering Department operated under traditional email systems, which forced operators to manually file over 1,300 emails daily. This diverted attention from critical tasks, significantly hampering efficiency and speed.

Risk of Overlooked Information Due to Inefficient Email Visibility

Excessive email volume increased the risk of missed opportunities and overlooked information, making streamlined communication essential to maintain operations.

The Solution: Automated Email Efficiency with Stream by Sedna

With Sedna, the number of our emails in our Operators' inboxes was reduced by 95%, which is huge. We've reduced the risk of overlooking emails as the Operators are now only seeing the emails that were intended for them."
Berend Luger
Viterra Chartering

Prioritised Inbox and Automated Email Tagging Enhanced Visibility and Focus

Stream’s automatic tagging features enabled operators to only see the most relevant messages when needed. This eliminated manual filing tasks that previously consumed hours of their day. For teams looking to optimise workflows further, Sedna offers strategies specific to this industry. You can read more in this maritime buyer's guide.

Streamlined Email Collaboration with a Shared Inbox for Chartering Teams

Operators relied on a shared inbox powered by Sedna's AI capabilities, which enabled real-time collaboration and streamlined decision-making. This transition helped reduce communication bottlenecks and improved visibility across the team.

API Integrations and a Single Source of Truth Eliminated Manual Tasks

With an open API, Stream allowed integrations with vessel-vetting applications and other logistics tools, consolidating essential information directly in the inbox. This made workflows more efficient by eliminating manual data entry tasks and further reducing the risk of human error. Learn more about Sedna's integration strategies for logistics teams here.

The Result: Streamlined Workflows and Increased Profitability

Viterra’s adoption of Sedna showcases how streamlined email management drives operational improvements and profitability. By replacing outdated processes, the team achieved optimised workflows and faster results.

Email Volume Reduced by 95%, Empowering Operators to Focus on High-Value Work

By streamlining inbox workflows, Viterra reduced email volume by 95%. This freed operators to focus on critical tasks, improving chartering speed and decision-making across the board.

Manual Filing Eliminated by 99%, Saving Time and Reducing Errors

Automation eliminated 99% of manual filing tasks, saving thousands of staff hours and significantly accelerating operational processes.

Improved Email Efficiency Across Maritime Chartering Operations

Disorganised inboxes disrupt chartering processes, delaying vital communications. With the help of Sedna, Viterra implemented tools that brought order and improved email efficiency, ensuring faster and smoother operational workflows.

Faster Decision Making Through Better Inbox Visibility

Operators often struggle to locate the information they need to make timely decisions. The solution improved inbox visibility and ensured teams had easy access to actionable insights when it mattered most.

Seamless Collaboration with Automated, Context-Rich Communication

Collaboration in maritime often suffers from incomplete information and fragmented processes. Viterra introduced Sedna’s automated tools that embed context directly into communication, ensuring teams remain aligned and projects run efficiently.

Streamline Your Team’s Workflows Today

Viterra’s success proves how digital transformation can revolutionise high-volume maritime operations and reduce email inefficiencies. Imagine what 95% fewer emails could do for your business.

Book a Demo and See Sedna’s Email Management Software in Action

Want to discover more about how organisations like Viterra are achieving operational excellence? Read more case studies here.

Frequently Asked Questions About Email Efficiency in Chartering Operations

How does Sedna's email management software help reduce email overload in chartering departments?

Sedna leverages automated email tagging, shared inbox functionality, and prioritised communication workflows to cut down irrelevant messages and streamline key communication. This reduces the cognitive burden on operators and improves productivity.

What is a shared inbox for teams, and how does it improve visibility in maritime operations?

A shared inbox ensures that all team members have access to the same centralised set of communications, enabling seamless collaboration, quicker decision-making, and eliminating repetitive email chains.

Can automated email tagging really eliminate the need for manual filing?

Yes. With real-time smart tagging powered by Sedna AI, emails are automatically assigned based on their content, drastically reducing the need for manual organisation and saving hours of work every week.