Freight Forwarding

Operations in Freight Forwarding use email heavily to exchange quotes, shipment updates, customs documents and invoices with hundreds of vendors and customers a month. But 60% of email received is not relevant to the individual, leading to an increase in administrative work. 

Stream helps Freight Forwarders cut down on admin time and focus on serving customers instead.

Prioritisation of your work

An automated workflow assigns, routes, and contextualises your emails with data from your TMS. Your work is optimised while eliminating manual tasks such as filing emails.

Faster and better customer responses

By combining email with your TMS, your teams have access to insights and context that enable them to respond quickly to shipment updates, document and quote requests, driving superior customer service.

Visibility with audit trail

Centralise conversations for each message and shipment such as compliance issues, trace and tracking in one place rather than in multiple systems.

Never miss an important email again

Never miss an important email: See and get notified on critical shipments, mark messages for follow up and filter your inbox easily.

Talk to us about your ecosystem

Prioritisation in your inbox

Purpose-built integrations with leading TMS solutions power your inbox with context and help you to manage milestones and documents directly within Stream.

Let’s talk about your processes

Collaborate and manage documents

Find messages quickly with boolean search, while activity on each message gives you all the context to make decisions.

Let’s talk about your workflows

Before Sedna	After Sedna
Lack of visibility around time spent across teams and success rate of customer service with valuable information hidden in individual inboxes.	Complete visibility to communications across the organisation, including time management.
Heightened risk of duplication of work. Difficulty assigning and prioritising what's most important in a flood of email needed to execute complex shipments.	Customised and priority views of your inbox with notifications so you never miss an important email.
Processes are complex and teams work in silos, limiting transparency and teamwork.	Collaboration occurs in email so you create one sole source of truth and visibility on all the right messages.
Information and data is hidden in individual inboxes, third party systems, attachments and email archives.	All of the proprietary data you’ve ever created across platforms is easily searchable and accessible.