Port Agents
Port Agents juggle multiple work streams that require constant back-and-forth with stakeholders across the supply chain to ensure vessels arrive at the port safely and on budget.
Stream enables Port Agents to schedule and manage port calls with the option to work from a shared inbox for full visibility. With access to vital data, teams can make better decisions faster while keeping their customers informed.
Create a single view of your agency inboxes and handle more port calls with less work.
Use context from your third party systems and respond faster with visibility of all important data points.
Collaborate in a matter of seconds, right where the work is, and without needing to switch platforms or creating additional email.
Context from Port Agency solutions
By connecting with your system of record, incoming emails are enriched with vital data, prioritised, and organised.
Shared inbox
Working from a shared inbox means teams greater visibility and easy handovers between shifts and duties.
Collaborate within and across teams
Use quick sharing tools to give access to incoming emails. Comment and tag colleagues on a message to leave an audit trail.
| Before Sedna | After Sedna |
|---|---|
| Processes are complex and teams work in silos, limiting transparency, access to information and teamwork. | Easily work in and across teams with quick sharing tools for visibility and a collaboration space that leaves an audit trail anyone can access. |
| Information and data is hidden in individual inboxes, third party systems, attachments and email archives. | Get context from your third party systems by connecting them to your inbox and enriched each email with vital data. |
| High email volume makes it harder to identify, find, and action tasks and emails that are most crucial to port calls and enquiries. | Rich context enables prioritisation of important messages and ensures that you never miss an important email. |
