By connecting with your system of record, incoming emails are enriched with vital data, prioritised, and organised.
Working from a shared inbox means teams greater visibility and easy handovers between shifts and duties.
Use quick sharing tools to give access to incoming emails. Comment and tag colleagues on a message to leave an audit trail.
|Before Sedna||After Sedna|
|Processes are complex and teams work in silos, limiting transparency, access to information and teamwork.||Easily work in and across teams with quick sharing tools for visibility and a collaboration space that leaves an audit trail anyone can access.|
|Information and data is hidden in individual inboxes, third party systems, attachments and email archives.||Get context from your third party systems by connecting them to your inbox and enriched each email with vital data.|
|High email volume makes it harder to identify, find, and action tasks and emails that are most crucial to port calls and enquiries.||Rich context enables prioritisation of important messages and ensures that you never miss an important email.|