AI-powered logistics communication platform

Automate your logistics email inbox and surface the important information buried within. Prioritise your work, serve customers better and maintain compliance.

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The power of automation in logistics

What is logistics automation?

Logistics automation refers to the use of technology and machinery to streamline and optimise various aspects of the supply chain, such as materials handling, transportation and communication.

Why automate logistics communications?

Automation in communication is crucial to supply chain productivity. A smart email platform streamlines work by automating tasks, integrating with a transportation management system (TMS) for quicker customer responses and centralises conversations, providing visibility and an audit trail for compliance and tracking.

Your peers are already working with Sedna

Logistics communication software that drives profitability

Automated workflows assign, route and enrich your emails with data from your TMS. Your work is optimised while eliminating manual tasks such as filing emails.

By integrating your email with your TMS, your teams have access to insights and context that enable them to respond quickly to shipment updates and document & quote requests, driving a better experience for your customers.

By integrating your email with your TMS, your teams have access to insights and context that enable them to respond quickly to shipment updates and document & quote requests, driving a better experience for your customers.

How do I find the right logistics communication tool for me?

A tool built for your industry

A smart email tool that understands how you communicate and pulls important data from those communications is crucial to finding success. At Sedna, we understand the criticality of email communication in the supply chain - this means we're perfectly positioned to maximise the efficiency of your inbox.

Purpose-built onboarding

A smart email tool only works effectively when your team is utilising the tool’s functionality to the best of their ability. A guided onboarding process is critical to making sure that your use is built with your priorities and responsibilities in mind - and that you're measuring the success of adoption relevant to your businesses key objectives.

What is automation in logistics communication?

Automation in logistics communication involves using advanced technology to streamline and manage the large volumes of emails and data logistics professionals handle daily. For example, freight forwarders often deal with countless emails, many of which are irrelevant. By using smart logistics communication software, data from multiple sources can be consolidated and processed more efficiently, enabling better focus on critical tasks.

Why automate logistics communication?

The process of automating logistics communications creates a multitude of benefits, including:
Efficiency: Reduces the manual effort required to manage logistics email and data, allowing teams to concentrate on higher-value activities.
Productivity: Streamlines workflows and enhances the ability to respond quickly to customer requests and shipment updates.
Compliance: Spot and tag sensitive information to maintain audit trails and adhere to regulations.
Customer service: Improves response times and service levels which is crucial for maintaining customer satisfaction in a competitive market.

How to automate logistics communications

To automate logistics communications effectively:
Implement smart email tools: Use tools that intelligently tag, triage, and prioritise emails, ensuring important messages are not missed.
Integrate systems: Connect your logistics communication platform with your maritime software stack to centralise data and streamline communication.
Automate workflows: Custom configurations can help identify and route data to the appropriate systems, reducing manual data entry and minimising errors.
Use analytics: Employ deep analytics to monitor response times and identify areas for improvement, ensuring continuous optimisation of your communication processes.

How automation of logistics email helps supply chain productivity

Automating logistics email management significantly boosts supply chain productivity by:
Reducing email volume: Smart tools can filter out non-relevant emails, ensuring that teams only focus on critical communications.
Enhancing data access: By integrating with other systems, these tools provide a comprehensive view of shipment details, aiding in better decision-making.
Improving compliance: Automated systems can detect and manage sensitive data, ensuring adherence to regulations like GDPR.
Streamlining workflows: Automation of repetitive tasks such as document processing and customs clearance allows human operators to concentrate on more strategic activities.

Logistics communication automation best practices

To maximise the benefits of automation in logistics communication, consider the following best practices:
Prioritise important messages: Use logistics communication tools to flag and prioritise emails that are at risk of SLA breaches or are critical for operations.
Maintain compliance: Ensure your logistics communication software is configured to detect and handle sensitive information in line with regulatory requirements.
Enhance collaboration: Implement systems that allow real-time sharing of information across departments, fostering quicker and more informed decision-making.
Leverage analytics: Use data-driven insights to continually refine and improve your communication processes.
By integrating these strategies, logistics professionals can navigate the complexities of global trade with greater efficiency and effectiveness ultimately driving productivity and operational excellence.